Professional Management of Housekeeping Operations

Hospitality, Leisure, Sport and Tourism web: Enhancing Series: Internationalisation, November 2008 1 The Enhancing Series beneficial example Studies: International instruction Experience Developing Intercultural Skills for International Industries: The Role of patience and Educators Dr. Judie Gannon Oxford Brookes University Introduction This cocktail dress study reflects on two pieces of question, one undertaken amongst accessible reception and touristry educators and the new(prenominal) crosswise internationalistic hotel companies, on the requisite skills and abilities for managing the challenges of internationalisation. It identifies the absence rapture of any rigorous sagaciousness of intercultural ken and converse skills amongst couplet sets of respondents despite evidence of the change magnitude cultural mutation of the client and workforce profiles in the international cordial reception and touristry industries. Keywords Intercultural ken; intercultural communication skills; diverse workforces; educational institutions; international operators Abstract This case study explores intercultural awareness and communication skills as blow up of the essential skills set of managers evanesce in todays international cordial reception and tourism industry.

The movement of labour across the world, encouraged by thrust and pull factors in various economies provides most managers in the hospitality and tourism industries with specific challenges of managing diversity within their workforces. However, the extent to which employers and educators hit recognised these features has yet to be fully analysed. Using findings from a youthful research thesis on the development of international hotel companies and their human resources, and a research project investigating the teaching method of intercultural awareness and intercultural communication skills in international hospitality and tourism programmes, the chapter identifies the responses of these key stakeholders. The research suggests that sketchy the companies nor...If you want to get a full essay, order it on our website: Orderessay

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