Quality Management: Cathay Pacific Airways

Introduction Cathay peace-loving Airways is an international airline registered and ground in Hong Kong, go scheduled payload and passenger gird services to over 80 destinations around the dry land. They ar deeply committed to Hong Kong, where the Company was founded in 1946. They continue to pay off substantial investments to develop Hong Kongs aviation manufacturing and enhance Hong Kongs position as a regional superman hub. In addition to their guide of aircrafts, these investments include catering, aircraft maintenance and argument handling companies, as comfortably as their corporate main office at Hong Kong supranational Airport; Cathay Pacific and its subsidiaries and touch employ 25,000 supply in Hong Kong. The airlines two major sh areowners are both Hong Kong companies listed on the Hong Kong Stock Exchange, as is Cathay Pacific itself. Cathay Pacific is the major shareholder in AHK Air Hong Kong Limited, an all cargo carrier that offers scheduled s ervices in the Asia region, and is a shareholder in Hong Kong Dragon Airlines Limited. They are also a mental hospital member of the one world global compact whose have network serves over 570 destinations worldwide. Other members of one world are Aer Lingus, American Airlines, British Airways, Finnair, Iberia, LanChile and Qantas. Quality Management destined In a conglomeration quality setting, Quality is as unconquerable by the guest and employees produce it. Thus quality of a service is the customers sensing of the degree to which the service meets their expectations Six-sigma quality is a standard and a philosophy of customer satisfaction. The six-sigma philosophy requires an on-going audit appliance that identifies opportunities for improvement and changes in customer expectations. punctuate the importance of customer satisfaction. Define a quality goals and objectives and interpret these into actual service and service delivery activities. There are some typ es of goals and objectives need to consider.! -To fulfil customers. If you want to get a full essay, order it on our website: OrderEssay.net

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